How Do I… Report an issue?

To ensure that our support team can assist you as efficiently as possible, please provide the following information when reporting an issue. This will help us understand the problem and investigate it thoroughly.

💡 By supplying all the details listed below, our support team will be able to address your issue more quickly and effectively.

1. Description of the Issue:

Explain what you were trying to do when the issue occurred.
Describe what prevented you from completing the task.

2. User(s) Affected:

List all users experiencing the issue.
Confirm if the issue is happening to any other users.

3. Screenshots/Videos of Errors:

Include screenshots or videos showing the error.
Ensure the URL address bar, date, and time are visible in the screenshots.

4. Date and Time of Incident:

Specify the exact date and time when the issue first occurred.
Indicate when the problem started happening.

5. Additional Information for Mobile Incidents

Provide the make and model of your mobile device.
Specify the version of the app currently installed.
- You can find this information under Settings > App Information.